Mackwell 9001610 XYLUX LD5/D1 White - DALI Emergency Luminaire

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, please e-mail returns@ledspares.co.uk we will send you a returns authorization form for you to complete and return with the product. This will give you details of the returns address. Please do not return any products to our registered address as returns will not be accepted there and your refund will not be issued.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@ledspares.co.uk 

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@ledspares.co.uk we will then forward you a Returns Authorization form (if applicable) with the return address details.  Please do not return any products to our registered address as returns will not be accepted and your refund will not be issued.  

Shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping charge will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.